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A softswitch is a central device in a telecommunications network which connects calls from one phone line to another, entirely by means of software running on a computer system. This work was formerly carried out by hardware, with physical switchboards to route the calls.


A softswitch is typically used to control connections at the junction point between circuit and packet networks. A single device containing both the switching logic and the switching fabric can be used for this purpose; however, modern technology has led to a preference for decomposing this device into a Call Agent and a Media Gateway.


The Call Agent takes care of functions like billing, call routing, signaling, call services and so on and is the 'brains' of the outfit. A Call Agent may control several different Media Gateways in geographically dispersed areas over a TCP/IP link.


The Media Gateway connects different types of digital media stream together to create an end-to-end path for the media (voice and data) in the call. It may have interfaces to connect to traditional PSTN networks like DS1 or DS3 ports (E1 or STM1 in the case of non-US networks), it may have interfaces to connect to ATM and IP networks and in the modern system will have Ethernet interfaces to connect VoIP calls. The call agent will instruct the media gateway to connect media streams between these interfaces to connect the call - all transparently to the end-users.


The softswitch generally resides in a building owned by the telephone company called a central office. The central office will have telephone trunks to carry calls to other offices owned by the telecommunication company and to other telecommunication companies (aka the Public Switched Telephone Network or PSTN).


Looking towards the end users from the switch, the Media Gateway may be connected to several access devices. These access devices can range from small Analog Telephone Adaptors (ATA) which provide just one RJ11 telephone jack to an Integrated Access Device (IAD) or PBX which may provide several hundred telephone connections.