Press Room

September 20, 2012

InPhonex to Provide VoodooVox Caller Analytics to Its Customers

VoodooVox Inc. ("VoodooVox") (TSX:VVX) and InPhonex.com LLC. are pleased to announce that they have entered into an agreement by which InPhonex, a leading Unified Cloud Communications provider, intends to make the VoodooVox Caller Analytics platform available to its extensive customer base. InPhonex provides its customers with an agile suite of carrier-grade telephony services for SMBs, enterprises and residential customers. VoodooVox's Caller Analytics solution will enhance InPhonex's offering with new services and benefits, which previously were only affordable to large call centers. READ FULL ARTICLE >

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March 21, 2011

Vendor launches cloud-based telephony system for SMBs

With the release of Televate, its cloud-based telephony system, InPhonex is seeking Canadian partners to help deliver the solution and is offering them "significant revenue opportunities," its chief marketing officer, Matt Bramson said. InPhonex's go-to-market is approximately 85 per cent channel and 15 per cent direct, Bramson said. With a network of roughly 3,500 channel partners, including about 100 in Canada, the company currently serves over a quarter million end-users with its solutions, and is headquartered in Miami. With the launch of Televate Bramson said the company is looking for more channel partners. READ FULL ARTICLE >

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March 17, 2011

Why Don't More Companies Emulate Apple?

Everybody knows Apple has been a fabulously successful company because of its obsession with customer experience. But because the obsession with ease of use and quality of experience is no secret, why don't more companies act as Apple does? You can probably come up a long list of reasons. Some might say that most companies really are not obsessive about customer experience, no matter what they say. One might argue that even where such intentions exist, someplace within the company, internal squabbles and disputes prevent the entire organization from insisting on ease of use and user experience. One might argue that few firms are lead by somebody with the authority, respect and power to pursue that vision completely and fully.  READ FULL ARTICLE >

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March 16, 2011

Televate adds CRM and mobile apps to traditional PBX and interactive voice response functions in a single hosted platform geared for small offices.

InPhonex on Wednesday announced Televate, a fully hosted phone system for small businesses that incorporates customer relationship management (CRM) into its user interface.   READ FULL ARTICLE >

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March 15, 2011

Hosted VoIP - InPhonex Launches Televate

Televate, a new cloud-based (hosted) business phone service aimed at organizations up to about 20 people, has been launched by Inphonex. Distinctive about the offering is a deliberate attempt to add value by melding and integrating traditional hosted PBX (News - Alert) , hosted interactive voice response and hosted customer resource management functions tightly within a single offering. READ FULL ARTICLE >

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March 15, 2011

Hosted VoIP - InPhonex and Ringio Form Partnership to Create Televate

InPhonex, a provider of hosted VoIP services on a white label basis, today announced the availability of Televate, a cloud-based telephony system that will combine the functions of a hosted PBX (News - Alert) , hosted IVR, and hosted CRM; based on a collaborative effort between InPhonex and Ringio. READ FULL ARTICLE >

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March 16, 2011

Feature-Rich Televate Business Phone System from InPhonex Gives SMBs Powerful, Cloud-Based Business Communications
Now Generally Available, Service Offers Hosted PBX / IVR / CRM Combo with Full Functionality via Desktop and Mobile Interfaces

MIAMI -- To enhance collaboration and communications for small and medium-sized businesses, InPhonex today announced the general availability of Televate, a cloud-based telephony system that combines the business-communications capabilities of a hosted PBX, hosted IVR and hosted CRM.

Televate, to be sold through channel partners, is designed to help SMBs appear larger than they actually are and ramp up productivity to compete more effectively.

The service works anywhere inside or outside the office, enabling SMBs to support global operations and customer bases. Unlike other cloud-based telephony solutions, Televate empowers every employee with full call-center functionality, including CRM integration, content-rich screen pops, and caller and customer history.

Features of Televate include:

• A cloud-based core application – a business phone system with multiple virtual extensions, so users can access the entire system online anytime from anywhere.
• A desktop application that creates a single company database to manage all inbound and outbound contacts.
• A mobile application that delivers complete communication and collaboration capabilities.
• Support for multiple phones, including InPhonex Plug & Ring desk and conference phones, as well as Android smart phones.
• Local and toll-free phone numbers that are activated instantly and can be used for phone and fax. Unlimited calling and faxing are supported in North America, and toll-free or local main company numbers are available in 75 countries.
• All traditional PBX functions, including voice mail, e-mail delivery, advanced call management, auto receptionist and company directory for every user on the system.
• Integration with leading business and social applications, including Salesforce.com, SAP, LinkedIn, and Facebook.
• One low monthly price, with no setup fees or contracts. Users can be added any time.

"Televate answers the question, 'What does a small business need to really elevate its capabilities for competitive gain?' " said Matt Bramson, Chief Marketing Officer of InPhonex. "We have learned that a phone system alone isn't enough. Televate puts the phone system at the heart of a set of valuable tools, including full call-center functionality for every member of a small-business team."

The Televate offering stems from a strategic agreement between InPhonex and Ringio in which the Ringio cloud-based rich-calling application is fully integrated with the InPhonex platform to create a complete solution for business users and tremendous opportunity for channel partners.  

InPhonex is seeking additional channel partners to market Televate. Benefits of working with InPhonex include ability to expand market opportunity, close sales quickly, increase revenue immediately, and manage customers' phone systems from anywhere. Information about becoming a channel partner can be found at http://business.inphonex.com/channelpartners/.

For more information about Televate, please visit http://business.inphonex.com/.

About InPhonex

InPhonex provides channel partners and service-provider customers with an agile suite of carrier-grade telephony services for SMBs, enterprises and residential customers. Leveraging its flexible telephony platform, InPhonex provides channel-focused offerings including Televate, a complete cloud-based managed telephony system for SMBs; Teletrunk, an IP phone system for enterprises and SMBs; and Telecall, a replacement service for residential phone lines. Miami-based InPhonex also develops custom solutions sold directly to established service providers. For more information, visit www.inphonex.com.

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February 4, 2011

TMC interview with Matt Bramson, CMO

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February 3, 2011

Matt Bramson Speaking on Panel at ITExpo East 2011

Our Matt Bramson, CMO will be speaking on two panels during ITExpo East at Miami Beach Convention Center.

"Transformational Call Center Results: Improving the Customer Experience"
Feb. 4, 2011, 9:00-9:45am EST

"Transformational Call Center Results: Improving the Customer Experience" (CC-01) Customer satisfaction is the key to business success. But, as much as product and service quality lead to satisfied customers, the fact is that issues arise even in the best of scenarios. Businesses must be prepared, which means their contact centers must be properly equipped and management must understand the attributes that contribute to a quality relationship between them and their customers. As they seek to improve their customers’ experiences contact center leaders should be able to address the following, which will all be addressed in this session:

1. Factors that influence customer satisfaction
2. Harnessing the relevant data on both sides of the call
3. Available technology applications
4. Identifying and replicating patterns of success
5. Benchmarking functionality
6. The measurable impact on key performance drivers.

"Achieving Operational Efficiency by Optimizing Service Delivery"
Feb. 4, 2011, 11:00-11:45am EST

IT complexity will continue to grow. It will not get easier to deliver the range of applications and services needed to support the forward progress dynamic organizations need. The service delivery environment will continue to virtualize and transition to all Internet Protocol (IP) with applications, desktops, network, services, storage and other previously independent elements coming together on high-speed IP-based networks.

All of these advances fundamentally change the way in which applications and services are delivered over the modern IP network, including presenting newoperational challenges to meet business and user expectations. Consequently, it will be harder than ever to effectively manage applications and ensure service delivery in light of ever-increasing traffic and its complexity.

Because of the complex nature of how services are delivered over IP networks, organizations need comprehensive, always-on visibility into all traffic, with flexible service and end-user level granularity to best assure service delivery and manage the user experience over IP networks.

This session will educate attendees on how they can optimize network and application performance while simplifying delivery, including strategies for protectingend-user service assurance and troubleshooting service issues proactively.

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February 1, 2011

Companies that want to offer Internet telephony services but don’t want to go to the trouble and investment of building and managing their own networks might want to take a look at InPhonex. The company offers white-label services, and the tools to enable its service provider customers to develop the products, bundles and customized interfaces they want to deliver to their end users. READ FULL ARTICLE >

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February 1, 2011

Small and medium enterprises (SMEs) in Thailand can look forward to funds worth 200 000 to 400 000 baht ($6 500 to US$13 000) to adopt cloud computing, according to the deputy director general and CIO, department of industrial promotion, says Future Gov. READ FULL ARTICLE >

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January 28, 2011

"The next 24 months are critical for anybody interested in cloud-based services for small and medium businesses," said Matt Bramson, InPhonex chief marketing officer. Perhaps the obvious trends are the move from TDM to VoIP; ubiquitous broadband; and a shift to the cloud for delivering applications. READ FULL ARTICLE >

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December 30, 2010

Resource Nation added educational content to its sister site, VoIPService.com to help purchasers make informed decisions. Resource Nation connects businesses to pre-screened vendors and is making these efforts to grow VoIPService.com. READ FULL ARTICLE >

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October 27, 2010

InPhonex Selected by Nuance Communications to Stress-Test Custom Speech Applications
Using InPhonex Platform, Nuance Underscores Commitment to Delivering Positive Customer Experiences in the Contact Center

MIAMI –InPhonex, which provides a comprehensive array of telephony services, today announced an agreement to supply Nuance Communications, a leading provider of speech solutions, with a robust, high-capacity platform to stress-test its custom speech-enabled contact center applications.

The InPhonex platform generates the sustained volume of incoming calls needed to prove the resilience and capacity of Nuance’s applications, which automate functions otherwise performed by human agents. Playing prerecorded clips of callers’ utterances during the calls, InPhonex enables Nuance to test its customers’ contact center solutions before putting them into production – to deliver the best customer experiences.

Nuance is using InPhonex’s platform to make thousands of simultaneous calls to applications that Nuance has designed and deployed for Fortune 500 clients in retail, banking, travel and other industries. These applications, tested on Nuance customers’ servers, automate common telephone transactions, such as prescription refill requests, bill payments and airline-ticket purchases. 

"Given the caliber of our clients and the volume of calls handled on a daily basis, it is important that we ensure our speech-enabled contact center applications stand up under very heavy customer usage before we put them into production," said Ken Arakelian, IT Solutions Architect, Nuance Communications. "With its channel capacity, InPhonex enables us to test, without having to purchase dedicated PSTN connectivity for our own test bed. And thanks to InPhonex’s willingness to learn and adapt to our particular needs, we are able to control our test methods and our budget."

As Nuance performs its testing, it draws from banks of prepaid calling minutes set up for each of its custom clients, keeping a tight rein on costs.

"Once we understood Nuance’s very specialized business requirements, we built them something our more typical, private-label service provider customer probably never would have dreamed of," said Matt Bramson, Chief Marketing Officer of InPhonex. "Interestingly, Nuance’s success with us makes a great proof case for the qualities most providers look for in suppliers: capacity, reliability and flexibility."

About InPhonex
InPhonex is a global meta-carrier providing a comprehensive range of high-quality, feature-rich telephony services in more than 150 countries. Leveraging its flexible, high-capacity telephony platform, Miami-based InPhonex serves communications service providers, businesses of all sizes, value-added resellers (VARs) and consumers, under its own and other brands.

Offerings include multiple applications, services and utilities, such as VolP, hosted PBX, SIP trunking, product creation and provisioning. Easy to implement, InPhonex solutions help businesses round out their portfolios to attract more customers, manage more efficiently and generate more revenue per customer. For more information, please visit www.inphonex.com.

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October 26, 2010

Nuance Picks InPhonex Platform for Speech-Enabled Contact Center Applications

InPhonex, a provider of telephony services, has agreed to supply Nuance Communications (News - Alert) with a high-capacity platform to stress-test its custom speech-enabled contact center applications. READ FULL ARTICLE >

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October 18, 2010

Ringio, InPhonex Partner to Offer Intelligent Phone Systems to SMBs

There's been a lot of talk in the unified communications world lately about the importance of melding communications functionality with business processes – but to date there hasn't been a lot of action on that front. Moreover, where business process integration has been implemented, it has, for the most part, been in high-end UC systems that typically get deployed in well-heeled enterprises – not small businesses with 5 to 50 employees. READ FULL ARTICLE >

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October 9, 2010

InPhonex and Ringio seek to grow, improve SMB market

At this week’s ITEXPO , a new partnership between InPhonex and Ringio was announced. The partnership will deliver small and medium-size businesses (SMBs) access to PBX features and functionality previously only available for large enterprises.

In these podcasts Matt Bramson, inPhonex’s Chief Marketing Officer and Ringio’s chairman Michael Zirngibl discusses the partnership and the emerging opportunities in the market. READ FULL ARTICLE >

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October 8, 2010

Interview with InPhonex

TMC's Erin Harrison speaks with Matt Bramson, CMO, InPhonex

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October 07, 2010

InPhonex Aims for Broader Set of Channels, With New Products

"I used to spend a lot of time in the field with sales reps, sitting across the table from a business owner," Matt Bramson, InPhonex chief sales officer, said recently. "What all of them want is Ringio , really."

That’s a fairly dramatic assessment of the value Ringio can provide a business. So what does Bramson see? READ FULL ARTICLE >

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October 7, 2010

InPhonex, Ringio Partner on Virtual PBX Functionality

The Ringio On InPhonex service has an average cost per user of about $40 per month for unlimited calling.

Telephony services specialist InPhonex and calling services company Ringio announced a partnership to provide small to medium-size businesses (SMBs) with access to private branch exchange (PBX) features and functionality. Both companies introduced the service, Ringio On InPhonex (ROI), at IT Expo in Los Angeles earlier this week. READ FULL ARTICLE >

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October 5, 2010

InPhonex, Ringio Join Forces to Deliver Intelligent, Virtual PBX Functionality to SMB Market
Ringio On InPhonex (ROI) Reseller Offering Provides Advanced Telephony Features at Reduced Cost

MIAMI and HERNDON, Va., Oct. 5 /PRNewswire/ -- A new partnership between InPhonex and Ringio is giving small and medium-size businesses (SMBs) access to PBX features and functionality previously only available for large enterprises. Both companies will introduce the new service at ITEXPO, which runs Oct. 4-6 at the Los Angeles Convention Center.

Ringio On InPhonex (ROI) incorporates features from Ringio, a cloud-based Rich Calling Service, and InPhonex, a telephony platform service provider, to create a unique offering for SMBs, including:

• Server-free advanced call center functions designed for SMB users, including personalized greetings; the ability to intelligently route and forward calls based on the caller's history; a learning knowledge base about callers and other advanced collaboration features, such as presence, notes and contact sharing.
• A fully featured mobile application.
• Intelligent screen-pop capability, which presents CRM data in the context of calls.
• The ability to use existing soft phones and VoIP phones with Ringio.
• Local number portability (LNP) in 15 countries.
• Integrating all PBX and telephony services from one provider, eliminating the need for multiple vendors and lowering costs.
• Designing customized managed calling plans, including bulk calling, worldwide calling and personalized calling plans.
• A global telecommunications footprint that includes 75 countries.

"Unlike most hosted PBX providers, which take existing on-premise PBX platforms and move them to the cloud, Ringio was developed from the beginning as an intelligent, cloud-based PBX to address the unique needs of SMBs," said Ringio Co-Founder and Chairman Michael Zirngibl. "Ringio On InPhonex builds upon that goal by giving SMB customers a single provider for their telephony, call center and PBX needs."

InPhonex is recruiting and selling ROI through channel partners, which can white-label the service and resell it to SMBs, while Ringio is selling the service directly to SMB customers.

"ROI is an attractive addition to the offerings we provide our thousands of value-added reseller partners," said InPhonex Chief Marketing Officer Matt Bramson. "Not only does ROI enrich resellers' opportunity to target SMBs – the largest segment of the enterprise market – but it also gives them a set of features unlike any other in the market."

Ringio On InPhonex has an average cost per user of about $40 per month for unlimited calling and an end-to-end solution.

Now in beta release, Ringio On InPhonex is expected to become generally available by the end of 2010. For more about becoming a channel partner for Ringio On InPhonex, visit www.inphonex.com/ROI.

About InPhonex

InPhonex is a global meta-carrier providing a comprehensive range of high-quality, feature-rich telephony services in more than 150 countries. Leveraging its flexible, high-capacity telephony platform, Miami-based InPhonex serves communications service providers, businesses of all sizes, value-added resellers (VARs) and consumers, under its own and other brands.

Offerings include multiple applications, services and utilities, such as VolP, hosted PBX, SIP trunking, product creation and provisioning. Easy to implement, InPhonex solutions help businesses round out their portfolios to attract more customers, manage more efficiently and generate more revenue per customer. For more information, please visit www.inphonex.com.

About Ringio

Located in Herndon, Va., Ringio is the first cloud-based Rich Calling Service to intelligently route calls to any phone in the world along with relevant information about the caller – making conversations more meaningful and productive. Integrating intelligent call routing and CRM data, Ringio provides capabilities previously available only through call centers and proprietary customizations – bringing Rich Calling Services down market to small and medium-size businesses for the first time. By enhancing conversations with context about the caller, Ringio enables companies to significantly improve their interaction and service with the people that matter to their business. For more information, please visit www.ringio.com.

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October 05, 2010

ITEXPO West: Monday Evening Musings

There’s quite a bit of news coming from the gold coast as well -- the goings on of ITEXPO (News - Alert) West are happening all around me.

Ringio On InPhonex

A brand new service has been introduced at ITEXPO, called Ringio On InPhonex.

Thanks to a new partnership between InPhonex and Ringio, small- and medium-size businesses will now have access to PBX (News - Alert) features and functionalities. READ FULL ARTICLE >

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October 4, 2010

InPhonex and Ringio Introduced Virtual PBX Functionality to SMB Market

Small- and medium-size businesses will receive access to PBX features and functionalities - an offer previously available only for large enterprises - thanks to a new partnership between InPhonex and Ringio. Both companies will introduce this new service at ITEXPO, which is held October, 4 to 6, at the Los Angeles Convention Center. READ FULL ARTICLE >

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October 4, 2010

Ringio On InPhonex Launches at ITEXPO

According to a InPhonex and Ringio representative, "More than 90 percent of U.S. companies are small and medium-size businesses (SMBs), and forward-thinking service providers are recognizing the limitless opportunities in the SMB market. Meanwhile, telecommunications services consistently rank in the top 3 biggest expenses for SMBs. In light of these factors, InPhonex and Ringio have joined forces to create a service – Ringio On InPhonex (ROI) – that brings SMBs intelligent, virtual PBX features and functionality along with lower telecom costs." They claim Ringio On InPhonex has an average cost per user of about $40 per month for unlimited calling and an end-to-end solution. READ FULL ARTICLE >

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October 04, 2010

ITEXPO Exhibitors InPhonex, Ringio Deliver Virtual PBX Functionality to SMB Market

Small- and medium-size businesses will now have access to PBX (News - Alert) features and functionalities - an offer previously available only for large enterprises - due to a new partnership between InPhonex and Ringio. Both companies will introduce this new service at ITEXPO, which is being held Oct. 4 to 6, at the Los Angeles Convention Center. READ FULL ARTICLE >

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August 03, 2010

'Us, or A Whole Group' for Voice Services: InPhonex CSO

Recently TMC's CEO Rich Tehrani had a chance to sit down and interview the Chief Sales Officer of InPhonex, Matt Bramson.

The company's seven years old, and according to Bramson, the vision was to create a platform that could be used to create and resell Web services. READ FULL ARTICLE >

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July 21, 2010
InPhonex: 'We Are Entering a New Era'

For today’s service providers, there’s no time like the present to invest in lucrative next-generation communications, from video to HD voice.

In turn, there’s no better time to be a company like InPhonex, which is focused on helping service providers create telephony products without having to dig their heels too deeply into telephony. READ FULL ARTICLE >

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July 21, 2010
InPhonex Offers the Total Solution for VoIP Services

Miami, Fla.-based InPhonex (News - Alert) is a global carrier providing comprehensive telephony solutions since 2003. The company first made its mark as a creator and reseller of VoIP services. Today, they offer a "total solution" for what Matt Bramson, chief sales officer at InPhonex described as, "a whole new species," looking to add telephony services but without the burden of hosting and maintaining the services on their own. READ FULL ARTICLE >

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July 21, 2010
Juliana Kenny with the TMC Newsroom

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July 21, 2010
Inside the Studio Interview with Matt Bramson

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January 26, 2010

Video Interview with Matt Bramson, CSO

Erin Harrison of TMC interviews our CSO, Matt Bramson at ITExpo East 2010. Bramson speaks about VarPhonex Partner Solutions, the successes of 2009 and outlook for 2010. See full interview here.

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December 18, 2009

VarPhonex Launches VARPHONEX Partner Solutions Business Unit

VarPhonex, a provider of digital telephony solutions, reportedly launched a new business unit, so called "VARPHONEX Partner Solutions," which is devoted to servicing the requirements of company’s strategic partners, such as application service providers and those who have high-volume distribution channels. READ FULL STORY »

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December 15, 2009

VARPHONEX Announces the Launch of VARPHONEX Partner Solutions

The Realization of a Six-Year Vision Achieved Today With the Launch of a Business Unit Devoted to Servicing the Needs of Strategic Partners: Application Service Providers and High-Volume Distribution Channels

MIAMI--(BUSINESS WIRE)--VARPHONEX, a business unit of INPHONEX and the pioneer of private-label digital telephony (VoIP), today announced the launch of a new business unit, VARPHONEX Partner Solutions, in order to better serve the needs of a burgeoning roster of clients that are application service providers and have high-volume distribution channels.

Six years ago VARPHONEX pioneered the concept of private-label digital telephony services. With a constant stream of innovations VARPHONEX has remained the leader through offering partners a platform that delivers unrivaled power and control. Today VARPHONEX has more than 3,000 partners with a total of 250,000 end users.

"With the formation of VARPHONEX Partner Solutions our company makes an unequivocal commitment to the fastest growing segment of our business: VARPHONEX partners that are employing our powerful platform, our experience, and our global footprint to layer telephony offerings on their complementary products, services, or distribution channels," declares Matt Bramson, Chief Sales Officer of INPHONEX, the parent company of VARPHONEX.

Through VARPHONEX Partner Solutions businesses like ISPs, ASPs, and other service providers can gain access to a unique set of capabilities and an experienced team. Award-winning tools like a complete set of APIs, the VARPHONEX Partner Administration Panel, fully-customizable user control panel, Create-A-Plan, and Custom Dial Plan are being brought together with an experienced team of executives, project managers, and application developers in order to specialize in meeting the needs of product and distribution partners.

"We’re carving out a set of capabilities and a group of people in order to have an organization with 100% focus on the demands of our most strategic partners," states Kooi Lim, Chief Executive Officer of INPHONEX.

To learn more about VARPHONEX Partner Solutions or to arrange a discussion with a solution specialist, visit partners.varphonex.com.

About INPHONEX
Founded in 2003, INPHONEX is a leading provider of proven, high quality internet telephony services and infrastructure for business and residential users worldwide. Headquartered in Miami, INPHONEX is a privately held company with offices in the US, Brazil, and Argentina and technical data centers in Miami and Virginia serving 150 countries.

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