Effective collaboration is essential for the success of every enterprise. Many critical collaboration tools, like email and other data-intensive applications, have been consolidated efficiently. Voice applications, while accounting for a significant percentage of per-employee spending, have not been consolidated to the degree currently possible. Many enterprises still maintain costly traditional telecom trunks and lines. These facilities are chronically underutilized – by design. Even those enterprises that have adopted VoIP continue to retain inefficient on-premises phone systems, multiple service-provider relationships, high call-termination rates, and the accompanying increased complexity and support costs. The result of this situation is reduced profitability, efficiency, and productivity.
The reason that most enterprises are in this situation is that they have not consolidated their voice applications using the same proven approach as with their data applications.
This is somewhat ironic given the now commonplace observation that voice is data.
Most large service providers are dependent for their survival on the continued use by enterprises of an inefficient approach to their voice applications. At the very least these service providers must try to prevent the adoption of an optimal approach by most of their customers for another several years.
Enterprises have not yet embraced the full benefit of hosted VoIP technology which can deliver a complete solution.
Many enterprise decision-makers are unaware of the opportunity to radically reduce costs – personnel costs, provider costs, and productivity costs – by taking the optimal approach to managing voice communications.
The solution for enterprises is to retire the traditional way of providing voice communications. The approach of the last hundred years is no longer optimal. VoIP is a first and important step – and it has had a big impact. The next step, to an Enterprise Communications Platform (ECP), can have a much greater impact.
ECP increases profitability, productivity, and efficiency while increasing reliability. Even businesses that have deployed VoIP can expect to reduce telecom costs by 20-40% and to generate 2-3 times more savings in administrative, support, and training costs.
ECP tools reduce administrative workload
Customized Dial Plan – for internal and external calling
Digital Voice is just the first step in revolutionizing enterprise voice communications. Now that voice is data, there is a proven approach to maximizing efficiency – ECP is the realization of that approach. Businesses that employ ECP can significantly increase revenue and efficiency. ECP can be implemented quickly and seamlessly. ECP is based on a proven approach. What’s risky is to keep forking over money to providers peddling a hundred-year-old approach that serves their business model – not yours.
Centralized Account Management
Real-Time Call Details